FAQ

  • Q1: Are your diamonds real?

    Yes. We sell lab-grown diamonds, which are chemically, physically, and optically identical to natural diamonds. The only difference is they’re created in a lab—making them more ethical and sustainable.

  • Q2: What's the difference between lab-grown diamonds and moissanite or cubic zirconia?

    Lab-grown diamonds are real diamonds. Moissanite and cubic zirconia are diamond simulants, meaning they do not share the same composition, hardness, or value.

  • Q3: Are your diamonds certified?

    Yes. Every diamond comes with a professional certification from IGI or GIA, including a unique serial number and full grading report.

  • Q4: Do you offer custom design?

    Absolutely. We offer custom services for setting style, diamond size, engraving, and more. Contact us directly to create your personalized piece.

  • Q5: What’s your return policy?

    Non-custom items can be returned or exchanged within 7 days, no questions asked. Custom orders are final sale due to their personalized nature.

  • Q6: Is shipping safe? How long does it take?

    We use trusted couriers like SF Express and DHL with full tracking. Orders to North America typically arrive within 5–9 business days.