Return & Exchange

Return Eligibility
We accept returns for eligible items within 7 days of delivery.
To qualify, the item must be:

  • Unworn and in original condition

  • In its original packaging, including all certificates and accessories

  • Not customized, engraved, or made-to-order

Non-Returnable Items
We do not accept returns for:

  • Custom pieces (including personalized engravings or made-to-order items)

  • Final sale or promotional items

  • Items that show signs of wear, damage, or alteration

Return Process
To initiate a return, please contact us at support@22labjewelry.com with:

  • Your order number

  • Reason for return

  • Clear photos (if applicable)

Once approved, we will provide return instructions and the return address.

Refund Timeline
Refunds will be issued within 5–10 business days of receiving and inspecting the returned item. Funds will be returned to the original method of payment.

Return Shipping

  • Customers are responsible for return shipping costs.

  • We are not liable for lost or damaged return shipments; we recommend using a tracked shipping service.

Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please initiate a return (if eligible) and place a new order.